24/04/2017 Topic: RESOLVED: Webroot + SyMenu = W32.Trojan.Gen AllonZ	I have been running Webroot SecureAnywhere and SyMenu side-by-side for a while with no issues. But today Webroot popped up saying SyMenu was detected as having a w32.Trojan.Gen infection. When I ran a manual scan with Webroot, several other apps I installed with SyMenu also cam up with the W32.Trojan.Gen infection. Anyone else having this issue? Is this a false positive or has my SyMenu been compromised? Even if I tell Webroot to ignore this for now, it is still detected as an infection and SyMenu will not run. Do I uninstall SyMenu and the other infected apps? Or have Webroot Quarantine them for now? Or should I report this as a false positive to Webroot and not remove the detected threats? Any help would be greatly appreciated. edited by AllonZ on 28/04/2017 edited by AllonZ on 28/04/2017
25/04/2017 Topic: RESOLVED: Webroot + SyMenu = W32.Trojan.Gen AllonZ	Thanks for rhe quick reply Gianluca. That's what I was afraid of since the total number of infections was going up evey time I scanned. I will rinse and repeat.
25/04/2017 Topic: RESOLVED: Webroot + SyMenu = W32.Trojan.Gen AllonZ	OK... So i woke up this morning and powered on my system, after having turned it off last night to stop any further infection and before I had a chance to remove the infected files. I ran the scan again and now no infections are detected. SyMenu opens without triggering any warnings. What is going on now? Would you recommend that I save the config files, delete the the files that were said to be infected and then reinstall them? edited by AllonZ on 28/04/2017
28/04/2017 Topic: RESOLVED: Webroot + SyMenu = W32.Trojan.Gen AllonZ	UPDATE: "On April 24, Webroot experienced a technical issue affecting some business and consumer customers. Webroot incorrectly identified multiple files as malware. Actual malicious files are being identified and blocked as normal." Find the official release as well as other pertinent information here.
04/06/2024 Topic: Clicking 'Updates available' Crashes SyMenu AllonZ	When I receive the green 'Updates available' notification in SyMenu and click on it, the popup menu freezes for 5-10 minutes then SyMenu crashes. I immediately restart SyMenu, click 'Updates available' and I can update the apps as normal. The next time I have more 'Updates available' this behavior repeats itself. I believe this has been happening off and on since the last update. Let me know if you would like any more information.
05/06/2024 Topic: Clicking 'Updates available' Crashes SyMenu AllonZ	I am running SyMenu 8.02.8896 and the issue still happens every now and then. It is hard to say whether or not changing the password is an effective workaround because the issue does not happen every time I try to update apps. I will try a different password for a while and report back with my findings.
05/06/2024 Topic: Clicking 'Updates available' Crashes SyMenu AllonZ	I sent you an email about a different topic, but mentioned that I changed my password. I was able to login to the forum with the new password but have been unable to login to SyMenu. I thought maybe the server needed some time to update the required database but it has been 4 or 5 hours and I still cannot login to SyMenu with the new password. I did make the new password pretty long. Is there a limitation to the number of bits a password can have? edited by AllonZ on 05/06/2024
08/06/2024 Topic: Clicking 'Updates available' Crashes SyMenu AllonZ	I apologize if I have misunderstood your advice. There does seem to be a limit to the length and characters for passwords within SyMenu. I assume you do not know what the specific limitations are or you would have already mentioned them. I will report back here if I run into any further issues. Thank you for your time! edited by AllonZ on 08/06/2024
14/06/2024 Topic: Clicking 'Updates available' Crashes SyMenu AllonZ	SyMenu crashed again today when trying to access the SPS Manager dialog, so there is something else going on. It's no big deal because It now opens just fine after restarting. It's a bit annoying but I can deal with it. If you would like me to do any further troubleshooting just let me know.
28/06/2024 Topic: Clicking 'Updates available' Crashes SyMenu AllonZ	It is hard to say whether or not this workaround had any effect because the issue does not happen every time the SPS Manager is opened. I see SyMenu has been updated to 8.03.8944 but I have not seen a post in the New SyMenu releases section since 8.01. What updates have been made since 8.01?
28/06/2024 Topic: Clicking 'Updates available' Crashes SyMenu AllonZ	Makes sense. Didn't even think to look on the download page. 🤦‍♂ My bad Thanks!
10 days ago Topic: How to Downgrade an SPS AllonZ	Since I can find no way to downgrade and SPS, I am wondering if it is possible to get a copy of an older version of an SPS, specifically for Thunderbird Portable. After installing the new version, 141, some add-ons are not available and they are very important to my workflow. I would greatly appreciate it if you could direct me on where to find the ThunderbirdPortable_sps file for install. If that is not possible, maybe you can attach the file in reply the this message. Thanks for you time! AllonZ
10 days ago Topic: How to Downgrade an SPS AllonZ	Thanks for the quick reply and pointing me in the right direction, Gian! I do not recall if you already do so (ignore if you do), but it would be great to include 'esr' at the end of ThunderbirdPortable version numbers, just as Mozilla does with their file naming convention. ESR is also included in the file naming convention of the .paf files. So it should be easy enough for you to identify and add to the version number when you are updating the SPS. This would allow users like myself to easily identify whether or not we want to upgrade or wait for the ESR. Thanks you so much for the wonderful app and the great support! Keep up the good work! Here is a write-up on the process I took to resolve the issue: How to Rebuild ThunderbirdPortable_sps in Order to Downgrade NOTE: The following steps are for ThunderbirdPortable_sps but it is possible that similar steps can be used to downgrade other SPS installations. Many add-ons only work with ESR versions of Thunderbird, so if you inadvertently upgrade to a non-ESR version it is possible to downgrade to an ESR version of ThunderbirdPortable using the steps below. ⚠️ WARNING: This process will delete your profile data!!! 1. Backup your Thunderbird data using 1 of 2 methods ⠀⠀a. Make a copy of your profile folder and save it to your desktop temporarily ⠀⠀⠀OR ⠀⠀b. Archive it to a backup location of your choice, outside of the ThunderbirdPortable_sps folder: ⠀⠀⠀⠀\SyMenu\ProgramFiles\SPSSuite\SyMenuSuite\ThunderbirdPortable_sps\Data\profile 2. Official Thunderbird release page ⠀⠀a. Navigate to the official releases page to compare and confirm which releases are ESR: ⠀⠀⠀⠀https://www.thunderbird.net/en-US/thunderbird/releases/ 3. Copy ESR release URL ⠀⠀a. Navigate to the source files URL: ⠀⠀⠀⠀https://sourceforge.net/projects/portableapps/files/Mozilla%20Thunderbird%2C%20P.E./ ⠀⠀b. Click the newest/desired ESR version that is confirmed from the URL in step 2 ⠀⠀c. Right click the URL of the desired language & copy link address ⠀⠀⠀⠀1. The URL should be the same or very similar to the following format: ⠀⠀⠀⠀⠀⠀https://sourceforge.net/projects/portableapps/files/Mozilla%20Thunderbird%2C%20P.E./Mozilla%20Thunderbird%20ESR%2C%20Portable%20Edition%20140.1.0/ThunderbirdPortableESR_140.1.0_English.paf.exe/download 4. Change the ThunderbirdPortable.sps Download URL ⠀⠀a. Extract ThunderbirdPortable.sps from the sps.zip file in the SyMenu Suite Cache folder: ⠀⠀⠀⠀\SyMenu\ProgramFiles\SPSSuite\SyMenuSuite\_Cache\ ⠀⠀b. Edit ThunderbirdPortable.sps using 1 of 2 methods ⠀⠀⠀⠀1. Text editor: Replace the URL after <DownloadUrl> with the copied URL from step 3c and Save ⠀⠀⠀⠀⠀⠀OR ⠀⠀⠀⠀2. SPS Builder [install via SPS Manager, .NET required] ⠀⠀⠀⠀⠀⠀a. Load ThunderbirdPortable.sps ⠀⠀⠀⠀⠀⠀b. Change 'Download Url' with copied URL from step 3c ⠀⠀⠀⠀⠀⠀⠀⠀1. Do not change any other info ⠀⠀⠀⠀⠀⠀c. Choose working folder same as step 5 ⠀⠀⠀⠀⠀⠀⠀⠀\SyMenu\ProgramFiles\SPSSuite\SyMenuSuite\_Cache\ ⠀⠀⠀⠀⠀⠀d. Save ⠀⠀c. Add edited ThunderbirdPortable.sps back to the sps.zip file ⠀⠀⠀⠀1. This will overwrite the original ThunderbirdPortable.sps 5. Update to edited ThunderbirdPortable.sps ⠀⠀a. Exit and restart SyMenu ⠀⠀b. Run SPS Manager: SyMenu > 'Get new apps' ⠀⠀⠀⠀1. Right click ThunderbirdPortable ⠀⠀⠀⠀⠀⠀a. Be sure that ThunderbirdPortable is not running in the background ⠀⠀⠀⠀2. Click 'Force update from the web site' 6. Import saved profile ⠀⠀a. Once the installation is complete, run ThunderbirdPortable and you will see a popup warning: ⠀⠀⠀⠀"You have launched an older version of Thunderbird" ⠀⠀b. Click 'Create new profile' ⠀⠀c. Once Thunderbird has fully loaded exit the app ⠀⠀d. Cut and paste, or extract the profile folder backup from step 1 to: ⠀⠀⠀⠀\SyMenu\ProgramFiles\SPSSuite\SyMenuSuite\ThunderbirdPortable_sps\Data ⠀⠀e. Replace existing files: Yes to all ⠀⠀f. Run Thunderbird to load imported profile edited by AllonZ on 07/08/2025

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