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SyMenu Update freezes at "copying" Messages in this topic - RSS

donethat
donethat
Posts: 9


30/05/2020
donethat
donethat
Posts: 9
Hello Gianluca...long time...hope you and yours are getting through this worldwide mess safely!
I believe I have a bug that is not previously reported.

I'm on the current 7419 version. Windows 1903 completely updated.

During update (Audacity in this case), SyMenu freezes at the "copying" process - same place every time - right at the end.

See attachments of SyMenu and Task Manager "suspended".
But I CAN update smaller programs like IrfanView successfully.
I did add My Computer to my Menu just in case the problem was similar to a previous problem reported in the forum - no luck.
Is this a known problem? Or can I supply further information or can you suggest further testing?

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Gianluca
Gianluca
Administrator
Posts: 1010


31/05/2020
Gianluca
Gianluca
Administrator
Posts: 1010
It seems to be an AntiVirus lock.
The copy process is the moment in which your package is copied from a temporary folder, where it has been prepared, to your SyMenu programs folder.
Try to temporarily disable your AV and update Audacity.

Another option is that your SyMenu program folder is located in a device that is lacking on space.

Try to check if your disk is full.

Last workaround.
Go to your temp folder (C:\Users[user]\AppData\Local\Temp\) and delete everything. You'll find some locked folders and files but it's not a problem you can leave them where they are. The clean up is only to ease the next actions.

Start the Audacity updated from SyMenu.

When SyMenu suspends, kill it (poor SyMenu......!!)
Now inside your temp folder, you can easily find a new folder called "Audacity-and-something-else".
Take all the files and folders you find inside the Audacity folder and manually copy them all to your target folder that will be in a path similar to this one:

X:\SyMenu\programfiles\spssuite\symenusuite\Audacity_sps\
This way you are exactly reproducing the process SyMenu uses to update your Audacity and you will probably find the same problems SyMenu faces on.

Thanks to this attempt you can give me some more information to solve the problem.

BTW thanks for asking about my condition.
I'm well, my family is well, and finally our country started the normalization process.

But guys, it has been very hard for us!
I hope you and all the SyMenu users are well now. And I hope the situation is going to improve even in UK, USA and Brazil that seems to be the most affected countries right now.
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donethat
donethat
Posts: 9


02/06/2020
donethat
donethat
Posts: 9
I did all the things you listed EXCEPT deleting everything from "temp". Plenty of SSD space, stopped AVG. I did notice multiple Audacity folders in temp. So next I will do all the things you listed - at the same time an see what happens. I'll post back results.
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donethat
donethat
Posts: 9


03/06/2020
donethat
donethat
Posts: 9
Problem FOUND. Tried above suggestions as noted. No joy. My goto debug tool is "Everything" sorted by Mod Date. Just after the SyMenu activity I noticed "Acronis Active Protection" woke up. Hmmm - what's that? Apparently there is malware protection built into Acronis (newest version for 2020). Who knew? Brought up Acronis, selected Active Protection tab, turned OFF Active Protection and SyMenu updating runs properly.

Full disclosure: there was an Acronis update forced through so I DID update the software to the latest build - April 7, 2020 but I DOUBT that had anything to do with it.

So the problem WAS anti-malware software. It just wasn't AVG which was left running. It was something I never knew about in Acronis!
+1 link
Gianluca
Gianluca
Administrator
Posts: 1010


03/06/2020
Gianluca
Gianluca
Administrator
Posts: 1010
Well done.
I hope that other users will be helped by your research. And I hope that the Acronis guys fix their software smile
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